Child Support Services Recognized for Innovative Program | News

The San Diego County Council has received the award for two new programs to help families.

The Innovation in the Child Support Program Award given to the County by the California Child Support Directors Association. The award highlights the department’s Expanded Service Delivery and Youth with Dreams programs.

The Child Support Services team understands their customers come from all walks of life and is often working, handling child care, struggling with transportation and working though daily hurdles. The need to visit the office during common hours can be an obstacle for many parents. The Expanded Service Delivery Program allows customers to receive help at a time and location that works for them.

Child Support now connects with families via chat, video conferencing, texting, through a call center or even in person on Super Saturday events. All options for letting customers meet representatives quickly and conveniently. There are even family law facilitators to help answer questions for those who do not have access to an attorney.

Almost 5,000 customers have hosted virtual conferences, more than 2,000 have used the chat feature, and nearly 450 customers visited on Super Saturdays.

The Youth with Dreams program was started last year to encourage young and old parents to continue reaching for goals. In the program, young families have vital resources like education, employment and resources to help lead a self-sufficient life. The goal is to reduce barriers young customers face, dismantle stereotypes associated with teen and young adult parents, and to help end the cycle of intergenerational poverty. In less than a year, more than 400 people were receiving help through the Youth with Dreams program.


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