Company’s Conversation Intelligence Selected by Awards Honoring Standout AI and Machine Learning Solutions and Companies
SEATTLE– (BUSINESS WIRE) –Marchex (NASDAQ: MCHX), the award-winning AI-powered conversation company that helps businesses turn strategic into the actions that drive their most valued sales results, has been selected as the winner of the AI-based Analytics Innovation Award in the fifth annual AI Breakthrough Awards, conducted by AI Breakthrough today. In 2021, Marchex was recognized as “Best AI-based Solution for Sales” by AI Breakthrough.
Marchex Conversation Intelligence is a powerful AI-based service that enables businesses to instantly analyze voice- and text-based customer conversations at scale, informing critical actions to deliver better customer experiences and grow their revenue. The technology unlocks key, relevant insights and extracts actionable signals that enable marketing, sales, and customer engagement teams to address and achieve their business objectives.
Marchex Conversation Intelligence is powered by Conversation DNA ™, which uses Marchex’s proprietary AI infrastructure to uncover relevant customer insights – such as what they want and what they are looking for. When customers call or text a business, Conversation DNA ™ immediately identifies signals that include consumer intent, context, urgency, product or service of interest, appointment scheduling outcome and payment preferences.
The company technology annually processes more than one billion minutes of consumer voice conversations, hundreds of millions of phone calls and tens of millions of text messages. Marchex Conversation Intelligence helps market-leading companies in the world – such as automotive manufacturing, home services, and healthcare – address their business challenges in the most impactful ways.
“Marchex Conversation Intelligence is uniquely positioned for success, having built-in automation capabilities on a massive historical data set that is critical for data training success,” said Russell Horowitz, Executive Chairman and Co-CEO, Marchex. “During the past year, Marchex Conversation Intelligence fundamentally has changed the way businesses reach and interact with consumers, transforming marketing, sales, and customer engagement. “
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry specific AI applications and many more. This Ky program attracted more than 2,950 nominations from over 18 different countries throughout the world.
“James Johnson, managing director, AI Breakthrough, said:” By being able to clearly negotiate down to a granular level, businesses can optimize their marketing campaigns, improve customer experiences and, ultimately, close more sales. “Breakthrough AI automation is at the very core of Marchex Conversation Intelligence, empowering businesses to scale up what their customers are saying, optimize sales approaches to deliver customer experiences and improve data performance. Congratulations to Marchex on their continued success and momentum – we are thrilled to name them a 2022 AI Breakthrough Award winner. ”
Marchex’s AI-fueled Conversation Intelligence capabilities include the ability to prioritize sales efforts by automatically scoring and classifying conversations. It also works to identify potential breakdowns in conversation management workflows that can result in missed opportunities while also delivering real-time notifications.
Marchex’s award-winning conversational intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that drive their most valued sales outcomes. Our multichannel voice and text capabilities enable today’s customers expectation. Marchex is the trusted conversation intelligence market for leading companies in critical industries, including many of the world’s most innovative and successful brands.
About AI Breakthrough
Part of Tech Breakthrough, the AI Breakthrough Awards program is dedicated to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics and more. For more information visit AIBreakthroughAwards.com.
Trevor Caldwell, 206-331-3600