For years, the prevailing narrative for innovation in supply chain has focused on the disruptors: Upstarts that enter the industry with new technologies and business models to displace incumbents.
These catalysts are often catalyzed by digital disruption.
But in verticals ranging from freight brokerage to B2B marketplaces, these enablers have begun to appear after initial disruption. For these industries, digital enablers, rather than disruptors, applying the next wave of supply chain innovation.
The recurring second wave of innovation
In freight brokerage, Convoy and Uber Freight digitized the traditional process of matching truckers with loads, enabling them to streamline hours of emails and phone calls with simple app-based workflows. Now, companies like Parade are equipping traditional freight brokers with many of the same tools.
Flexport and Forto made headlines in freight forwarding by promising greater transparency and control. They have introduced digital business models that have improved the customer experience but also hastened the onslaught of enablers – including Vector.ai and Shipamax – seeking to make legacy freight forwarders more digital, too.
And in the traditional world of B2B commerce, which is dominated by trade shows and sales reps, Faire and Ankorstore helped fuel the rise of enablers Proton.ai and Enable.
Enablers take on the unglamorous role of helping incumbents stay relevant.
Again and again, we see these call-and-response patterns of disruptive innovation across supply chain categories. The story repeats as enablers follow disruptors across each category of supply chain business.
In each case, the threat of displacement has driven incumbents to increase their own digital capabilities. The result? Nothing less than the next generation of innovation, this time led by enablers.
The quiet engines driving transformation
Enablers typically emerge or accelerate growth after their disruptive predecessors have introduced technology that reshapes verticals and customer expectations. They take on the unglamorous role of helping incumbents stay relevant. Perhaps because of this approach, enablers as they have been surprisingly overlooked, especially considering their widespread proliferation across the supply chain landscape and the impressive outcomes they have achieved.